Call Center Representative
We're growing at UCB, Inc. and we want you to grow with us! We are currently seeking a Call Center Representative that will act as the liaison between our clients and customers with outstanding financial agreements. The successful candidate will be able to effectively problem solve, maintain accurate data entry, and negotiate on behalf of our clients, keeping customer satisfaction at the core of every decision.
While previous call center experience and customer service/sales skills will help you here, they are not required. Our comprehensive, paid training will teach you everything you need to know to become a licensed specialist and make bonus checks every month!
Application Instructions:
- Text “UCB” to 855-917-3698 anytime or
- Call 812-850-6657 Monday-Friday, 8am-5pm
- E-mail: UCB.IN.Recruiter@ucbinc.com
Salary: $13-$16/hour
Position: Full-Time
Location: UCB, Inc.
Responsibilities:
- Conduct outbound and inbound calls in a timely manner.
- Follow communication “scripts.”
- Build sustainable relationships and engage customers by providing exceptional customer service.
- Maintain accurate records of calls and relevant data
Requirements:
- High School Diploma or equivalent
- Previous experience in or customer support and/or sales roles
- Strong verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
We're offering:
- Competitive base pay PLUS commission
- Set Monday-Friday schedule
- Personal and professional development opportunities
- Free Vision Insurance
- Health & Dental Insurance
- 401(k) Matching
- Health Savings Account
- Life Insurance
- Disability Insurance
- Referral Program
**United Collection Bureau, Inc. is unable to offer remote work at this time.**
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
COVID-19 considerations:
The safety of everyone at UCB is a top priority. We require that masks be worn upon entry and in all public areas. Cubicles are personally assigned and socially distanced. We provide hand sanitizing stations and face masks when necessary.