Scheduling Specialist

Helen Ross McNabb Center   Knoxville, TN   Full-time     Call Center / Customer Service
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Posted on July 26, 2020


At the Helen Ross McNabb Center, our mission is "Improving the lives of the people we serve."  Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Client Engagement Scheduling Specialist. 


The Client Engagement Scheduling Specialist provides daily response to all calls directed to every location and schedule.  Direct knowledge of the electronic medical records (Centricity) will be required. Excellent verbal and written communication, presentation and interpersonal skills.  Exemplary organization skills and the ability to multi-task and prioritize work.  Knowledge of clients' needs and clinical workflow are a must.  Maintaining and understanding insurance eligibility information. Working with all departments of the organization is required.  Responsibilities include, but are not limited to: maintains a professional demeanor bearing in mind that this position makes both the first and last impression on every client, assumes responsibility for correctly entering all required appointment information on established and new clients into Centricity Scheduling system, upholds and abides patient confidentiality policies and procedures, and directs clients according to the proper facility to assure they receive the proper assistance needed.

This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.


Education/Knowledge: A high school diploma or equivalent required.  Experience in the area of administrative duties, and scheduling preferred.

Experience: Must have at least two (2) years of experience in a professional healthcare office environment.  Customer service orientation skills required.  Must be comfortable with computers and technology. Strong communication skills both written and verbal with positive phone manner; Strong organizational skills with the ability to handle multiple projects and appropriately prioritize tasks are required.

Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.  Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.

Physical: Hearing of normal and soft tones as well as close eye work, requiring normal/corrected vision. Valid driver's license. Frequent sitting, standing, walking, bending, stooping, and reaching. Uses computer, calculator, copier and general office equipment. 


Salary range for this position starts at approximately $12.56 per hour depending on relevant experience and education.

The Helen Ross McNabb Center ( is a premier not-for-profit provider of behavioral health services.  The Center provides quality care and serves all ages in a continuum of prevention, early intervention, social, co-occurring, addiction, outpatient, and crisis services.

HRMC is an EOE. HRMC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.



Knoxville, TN