SRO Supportive Housing Assistant Manager-Waterloo Terrace
DEPT/DIV.: SRO Supportive Housing
REPORTS TO: Property Manager
FLSA STATUS: Hourly Non-Exempt
WORK LOCATION: Waterloo Terrace
FC's supportive housing communities are committed to a culture of respect, acceptance and inclusion. We strive to maintain a caring and responsive environment free of discrimination, violence, and bullying. We accept and embrace all people regardless of race, ethnicity, national origin, sex, sexual orientation, gender identity, religious preference, disability, and veteran status.
The Supportive Housing Assistant Manager is responsible for assisting the Property Manager to effectively manage the community and assume the responsibilities of the Property Manager in his/her absence. The Assistant Manager must balance the needs of the community with individual resident needs providing high-quality customer service and support for both applicants and residents with diverse needs, including those experiencing mental health issues, substance use disorders and chronic physical health conditions. FC supportive housing communities employ a blended management model in which the property management and supportive services staff work closely together to serve residents and carry out the organization's mission.
Primary Duties and Responsibilities:
- Maintains accurate resident records including digital and hard copy files
- Posts all rents, deposits, fees, and daily banks deposits
- Issues lease renewal notices; executes lease renewals
- Conducts recertification and background checks
- Issues appropriate notices (i.e. late payments, evictions, NSF checks, etc.)
- Prepares and updates reports as delegated by Property Manager
- Greets prospective residents, shows property and manages the application process
- Handles calls from residents and vendors as delegated
- Accepts service requests and routes to maintenance; conducts service request follow up with residents
- Maintains property appearance by inspecting property and reporting service needs to PM
- Inspects move outs and vacant units as requested by Property Manager
- Works collaboratively with Resident Services staff to support residents' housing stability
- Additional duties as assigned by Property Manager
Minimum Requirements:
Must possess strong communication, conflict resolution and interpersonal skills and be a creative problem-solver with the ability to address multi-faceted issues. Practical experience required with at least two years in the industry and/or in a position of similar responsibilities. Understanding of fair housing rules and knowledge of housing funding sources such as LIHTC, HOME, etc. a plus. Applicant must possess the ability, willingness and sensitivity to work with a diverse, high-needs population.
Physical Demands:
While performing the duties of this job, the following functions are required CONSTANTLY: walking or sitting, grasping/gripping, bending/stooping/squatting, finger dexterity, computer input, coordination of hand, eye and foot. The employee must be able to stand or climb stairs FREQUENTLY. The employee must be able to reach above the shoulder, lift 5-25 pounds, climb ladders, and do push/pull motion OCCASSIONALLY.
An occupational exposure to blood or other bodily fluids can be expected.
Other:
Foundation Communities provides an excellent benefits package including employer-paid health benefits, 401(k) investment opportunity, Employee Assistance Program, Annual and Personal leave.
The Assistant Manager may possibly be exposed to blood or other potentially infectious materials. Appropriate training and personal protective equipment will be provided.