Manager of Community Relations

County Of Summit Adm Board   Akron, OH   Full-time     Advertising / Marketing / Public Relations
Posted on September 28, 2020

Manager of Community Relations

General Overview

This position is responsible to raise awareness of the ADM Board's community impact by developing a positive ADM Board image / brand in the community through ongoing communication and marketing efforts. Designs and executes communication, marketing, and fundraising strategies to ensure ongoing community awareness and support of the ADM Board. Manages media, public information, and communication activities.

Essential Duties and Responsibilities

To perform this job successfully, an individual must perform essential duties to expected performance standards. The County of Summit Alcohol, Drug Addiction and Mental Health Services (ADM) Board is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), the ADM Board will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and incumbent employees to discuss potential accommodations with the employer.

1. Serves as the Board's public information officer and responds to media inquiries. Acts as media contact and alternative media spokesperson. Prepares and distributes information to the news media. Maintains positive relations with local media, monitors news sources and industry trends to remain current and to identify opportunities for ADM Board promotion.

2. Represents the Executive Director and the ADM Board as directed through community presentations and attendance at key events. Assists with the development of public comments, speeches, and key messages.

3. Writes and publishes brochures, flyers, newsletters and other materials to enhance and promote the Board's image, programs and services. Develops content and materials for advertising including television, radio, newspaper and online communications.

4. Produces and directs an annual community relations plan and budget. Monitors community relations plans, activities, budgets and events designed to enhance the agency's image. Procures contracts, writes reports, and monitors department purchases. Recommends and oversees the implementation of community education and training events including recruiting and coordinating volunteers, communication with community partners, logistics and promotion.

5. Provides primary leadership for strategy development and implementation of the ADM levy campaign and fundraising activities. Responsible for the administration of all aspects of the annual ADM Recovery Challenge fundraiser. Staffs the ADM support committee.

6. Facilitates meetings and provides regular communication between entities affiliated with the Summit County Suicide Prevention Coalition, Summit County Opiate & Addiction Task Force and Change Direction Campaign teams. Participates in sub-committees, prepares reports and promotional materials, conducts presentations to community groups

7. Oversees the development and implementation of community education events.

8. Serves as member of the Management team responsible for ongoing planning and administration. Assists in ADM Board strategic planning and quality improvements. Assists in ADM community engagement.

9. Supervises the Communications and Community Outreach Coordinator position by assigning projects, prioritizing work assignments, determining standards of performance, reviewing completed work and providing instruction. Accomplishes assigned staff results by monitoring and managing performance.

10. Works assigned schedule, exhibits regular and predictable attendance and works overtime as required to meet workload demands.

Other Duties and Responsibilities

The listing of duties and requirements listed in this description should in no manner imply that these are the only responsibilities to be performed by the employee who fills this position. Duties, responsibilities, and activities may change at any time with or without notice. The outline of responsibilities above may vary without materially changing either the job classification or pay grade. Scope of Supervision Supervises the Communications and Community Outreach Coordinator. Equipment Operated Computer; copier; printer; telephone and other standard office equipment/software. Contacts with Others Media representatives; Community, State, County and ADM Board Service Providers' representatives, vendors, auditors, clients, general public. Confidential Data Maintains confidentiality of sensitive records and treatment information, client files and protected health information in compliance with Health Insurance Portability and Accountability Act (HIPAA) to include confidentiality of Alcohol and Drug Abuse Patients Records, 42 C.F.R. Part 2 and established procedures.

Working Conditions

Work is performed in a typical office environment with minimal exposure to dirt and dust and occasional exposure to outdoor weather conditions when traveling. The noise level in the work environment is usually quiet and occasionally moderate with typical office sounds and conversations of others able to be heard throughout the office area. Physical Demands / Work Environment While performing the duties of this job, the employee frequently talks and hears when working with job contacts. The employee frequently sits for extended periods of time, and regularly stands and walks. The employee occasionally stoops, kneels and crouches. The employee regularly exhibits manual dexterity when working on the computer and vision demands include close, relatively detailed vision, with the ability to adjust focus when typing and reading a computer screen and distance vision when conducting presentations. Employee occasionally lifts up to 25 pounds when moving files, boxes, equipment and other items.

Knowledge, Skills and Abilities

Knowledge of: public and community relations; marketing; journalism; fundraising; multi-media production; social media, printing and production planning; levy campaigns; mental health and substance abuse systems; budget administration.

Ability to: maintain and promote positive public relations; develop and maintain effective working relationships; handle sensitive inquiries from and contacts with officials and general public; originate correspondence; maintain confidentiality of non-public or sensitive information; work independently demonstrating initiative; exhibit flexibility; coordinate multiple activities and tasks; maintain accurate and complete work records.

Skill in: verbal and written communication; editing and proofreading; marketing techniques; public speaking; planning, scheduling and organizing events; application of job software including Microsoft Office Suite and other job related software, general typing; operating standard office equipment.


An appropriate combination of education, training, course work and experience. An example of an acceptable qualification is:

o Masters of Art's Degree in Communications or Marketing and five to seven years of Community Relations, Public Relations or Marketing experience. Experience with print, television, and radio media is required. Demonstrated experience in organizing levy or other issue campaigns preferred.

o Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements. Licensure or certification requirement

o A valid driver's license and current automobile insurance. Professional Certifications

o This position does not require a professional license or certification.